At Profound Logic, we are always looking for ways to improve our customer support experience. That’s why we are excited to announce that we will be switching to Jira Service Manager for customer support on April 3rd. 

Jira Service Manager is a powerful tool that allows customers to easily enter support tickets, track the status of them, add comments, and see updates from the Profound Logic team. With this new system, customers will be able to submit a support request or feature support request, including bug reports, how-to questions, general support questions, and more! 

Get Ahead and Create Your Account Today 

One of the key benefits of Jira Service Manager is that it allows for a more efficient and streamlined experience for our customers. It also allows us to track and manage customer support requests better, ensuring that each request is addressed in a timely manner. 

We understand that change can be difficult, but rest assured that our team will be available to assist with any questions or concerns during the transition.  

We believe this switch to Jira Service Manager will greatly improve our customer support experience, and we look forward to continuing to provide our customers with the best possible service. 

For more information on how to use Jira, our team member Emily Seage has created a simple demo for you to follow. No action is required on your part, but if you’d like to get ahead of the  curve and create your Jira account ahead of your next Support ticket request, follow this link and/or watch the video to start using Jira today.  

How to Submit a Support Ticket with Profound Logic 

https://youtube.com/watch?v=8hyfL1JTkRo%3Ffeature%3Doembed

Thank you for choosing Profound Logic, and we look forward to your feedback on the new system.