What is Profound AI? 

• Profound AI is a platform designed to democratize the application of artificial intelligence in business applications, especially for organizations utilizing IBM i systems. It enables seamless integration with a range of large language models and provides intuitive, no-code AI agent development tools. 

How does Profound AI integrate with existing business applications? 

• Profound AI integrates with existing applications by providing direct access to databases, executing low-code routines, and allowing the embedding of AI agents into applications without the need for developing additional UI components or API calls. 

How does Profound AI support database integration? 

• Profound AI supports integration with multiple databases, including IBM DB2 for i, Microsoft SQL Server, Oracle, and others. It can access these databases directly to retrieve and process data as needed, ensuring real-time interaction with live data for accurate insights and analytics. 

What types of models does Profound AI support? 

• Profound AI is compatible with most commercial and open-source large language models (LLMs), including those from OpenAI, Azure, Google, Anthropic, Meta, and Mistral. Users can easily switch between models using a simple dropdown menu. 

Can Profound AI directly access live data? 

• Yes, one of Profound AI’s strengths is its ability to interact with live data directly from supported databases. This feature is critical for applications requiring real-time data interaction, avoiding delays associated with data synchronization. 

What are the deployment options for Profound AI? 

• Profound AI agents can be deployed across various platforms, including IBMi, Windows, Linux, Cloud, web applications, websites, and auto-responders. The platform supports instant deployment, making it straightforward to integrate AI into business operations. 

Does Profound AI support mobile and cloud applications? 

• For cloud applications, Profound AI supports deployment on any platform that can run Node.js, including Windows, Linux, IBM i, on-premises, or any cloud environment. While mobile support is not available in the initial release, it is being evaluated for a future release. 

What are the security features of Profound AI? 

• Profound AI offers robust security features, including authentication protocols that ensure secure interaction with your application session data. It supports JWT for secure and personalized interactions within enterprise applications. 

How can I manage data access and permissions within Profound AI? 

• Data access and permissions are managed through security settings in each AI agent’s configuration. You can set up specific permissions for routines or data access and control the exit points to manage data flow securely. 

Can Profound AI generate and analyze reports? 

• Yes, Profound AI includes a Data Analytics feature that allows AI agents to conduct data analysis, generate dynamic visualizations, and transform enterprise data into actionable insights, enhancing decision-making and operational efficiency. 

How well does Profound AI handle questions in natural language? 

• Profound AI utilizes advanced natural language techniques of the latest LLMs to enable AI agents to understand and process user inputs effectively. This includes semantic search capabilities, which allow the agents to interpret the intent and context behind user queries. 

What kind of support does Profound AI offer? 

• Profound Logic offers 24/7 support for business-tier users, with response times aligned with other products. Support includes the ability to create online tickets and receive assistance based on the tier of service selected. 

How does Profound AI ensure data privacy? 

• Profound AI ensures data privacy by allowing businesses to control AI agent access to their data strictly. The platform supports configurations that restrict access to sensitive information, ensuring compliance with privacy standards. 

Can Profound AI be used for customer service applications? 

• Absolutely. Profound AI can be configured to function as a customer service assistant, using natural language processing to interact with customers, answer queries, and provide support, enhancing the customer service experience. 

What programming skills are required to use Profound AI? 

• Profound AI is designed to require minimal programming skills. It offers a no-code AI agent development environment where users can build and deploy AI agents using simple, intuitive interfaces. 

How does Profound AI handle different languages? 

• Profound AI supports multiple languages as it can integrate with various LLMs that provide multilingual capabilities, making it suitable for global businesses requiring support across different linguistic demographics. 

What training is required to use Profound AI? 

• Profound AI is designed to be user-friendly and requires minimal training. New users can start with the quick start bundle, which includes product training and business-focused AI strategy consulting. 

How does Profound AI handle updates and new features? 

• Profound AI is regularly updated to include new features and enhancements. Users can manage these updates through the platform’s configuration settings, ensuring their AI agents remain aligned with the latest technological advancements. 

What industries can benefit most from Profound AI? 

• All industries, such as manufacturing, healthcare, and financial services, can benefit significantly from Profound AI’s ability to integrate with IBM i systems and any other platforms. 

Can Profound AI be customized for specific business needs? 

• Yes, Profound AI offers extensive customization options to tailor AI agents to specific business requirements. This includes customizing data access, routines, and security settings to fit the unique needs of each business. 

What is the pricing model for Profound AI? 

• Profound AI is being introduced as a special “gift” to the IBM i community, reflecting the company’s commitment and gratitude to its users. This offer includes an introductory pricing model designed to scale with the size and needs of any business:

  • Free Tier: Available to all, this tier includes complete access to current features, except agent logging, with limited support, ideal for small businesses and startups. Users receive support during US business hours, can create support tickets online, with a response time of five business days.
  • Business Tier: Priced at $299 per month for each instance or $3,000 per year when paid in advance, this tier is suited for businesses aiming to scale their AI implementations. It includes agent logging as well as 24/7 support, the same response and resolution times as other products, with the ability to escalate issues.

  • Enterprise Tier: Offering custom pricing, this tier provides flexibility for very large customers, accommodating the complexity and scale of enterprise needs.

  • Quick Start Bundle: For $9,999, businesses can get started with 8 hours of product training, 20 hours of business-focused AI strategy consulting, and 20 hours of comprehensive onboarding services. This bundle is designed to make it easy for businesses to adopt AI effectively and affordably. 

How can businesses evaluate the effectiveness of Profound AI? 

• Businesses can evaluate the effectiveness of Profound AI through pilot programs and proof-of-concept implementations that allow them to test the platform in their operational environments before committing to a full deployment. 

What are the limitations of using Profound AI? 

• While Profound AI is highly versatile, it is not a standalone AI product and requires a commercial or open-source LLM to function. It is also not designed as a full business intelligence (BI) tool or a comprehensive workflow automation tool. 

How does Profound AI handle scalability as business needs grow? 

• Profound AI is built to scale with the needs of a business. It supports deployment across multiple environments and platforms, ensuring that it can accommodate growth in user base and data volume without performance degradation. 

How does Profound AI manage and utilize enterprise-specific documentation? 

• Profound AI’s Agent Knowledge feature allows you to upload enterprise-specific documentation, ranging from technical manuals and product information to internal policies and procedural guides. These documents are indexed and made searchable by AI agents, enabling them to provide comprehensive and contextually relevant responses to user queries.